SAP CRM Packages

Cloud CRM is a model of managing a company’s interactions directly with current and future customers.

SALP

Sales Package

It comes with

 
  • Marketing
  • Campaign Management
  • Lead Generation
  • Account Management
  • Opportunity
  • Quote
  • Order Management

SERP

Service Package

It comes with incoming communications

  • Service Ticket through Calls
  • Email and Social Media
  • Service Ticket Processing
  • Resolving Issue
  • Responding Back to Customer
  • Confirmation of Service
  • Closing the Ticket

Cloud CRM can also be integrated with backend ERP system.

Option 1

Cloud Social MediaCRMERP

Option 2

Cloud CRMERP

Customer Extended Package (CEP) can be discussed and executed as per customer specific requirement.