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SAP CRM Packages

SALP

Sales Package
It comes with
  • Marketing
  • Campaign Management
  • Lead Generation
  • Account Management
  • Opportunity
  • Quote
  • Order Management

SERP

Service Package
It comes with incoming communications
  • Service Ticket through Calls
  • Email and Social Media
  • Service Ticket Processing
  • Resolving Issue
  • Responding Back to Customer
  • Confirmation of Service
  • Closing the Ticket
Cloud CRM can also be integrated with backend ERP system.

Option 1

Cloud -> Social -> MediaCRMERP

Option 2

Cloud -> CRMERP

Customer Extended Package (CEP) can be discussed and executed as per customer specific requirement.

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